Travel Agency

Atendimento Emergencial para agências de Viagens

Welcome to the evolution in service for Travel Agency

Discover the ideal emergency service solution for travel agencies and travel management companies.

Taking care of demands outside emergency hours is not an easy task. America BPO offers resources to increase your sales while reducing costs. Since 2013, we have helped travel agencies to perform better through the best service and enchantment experience, following all your company’s procedures and guidelines.


Customer loyalty

Travelers need security in knowing that their travel agency will be there when they need it. Unforeseen events don’t have time to happen, serve your customer outside business hours and increase your customer network.


No labor risk

Leaving an employee with their cell phone in hand after work hours can be a risk for your company. Outsource with America BPO and sleep peacefully, risk-free.

We value customer delight

America BPO prides itself on providing end-to-end customer service while our competitors worry about opening incident reports.

With a friendly and trained staff, we are ready to help with issues ranging from quotations to issuing vouchers.

Our team is bilingual and has a first call SLA of no more than 60 seconds. Fast isn’t it?


Together with our customers, we create a service script for each occasion. Below are some types of incidents that we can help with:

  • Ticketing
  • Rebookings
  • Quotations
  • General guidelines for the traveler
  • Checkin
  • Travel reconfirmation
  • Assistance with various travel difficulties

Some customers we love

Still have questions?

How does outsourcing to travel agencies work?

It’s simpler than you might think! We create a service script according to the guidelines of your Travel Agency and we follow it to the letter as if we were a collaborator who normally works with you.

Is outsourcing my service safe?

Since 2013, we have helped companies like yours in several countries to boost their business and achieve better results. We maintain a contract with all our customers with our responsibilities and due confidentiality. Here you and your customers are treated with affection, as if they were our own customers (and in fact they are!)

What is the standard of service?

We have the possibility of a high level of customization. For each customer, a service script is created that must be approved by all those involved before the start of operations.

What is the implementation timeline?

It depends on the complexity of your service and the release of access to your systems and suppliers. On average it takes no more than 7 business days.

Which phone will my customer call?

Each travel agency has a unique phone number. This way we can identify your customers on each call and maintain a high level of service without our company being disclosed to your customer.

Your customer can call us on this exclusive phone or call the number he is used to calling during business hours and the call will be automatically transferred to us in emergency hours.

Do you send a report of each service?

Yea! For each occurrence we will send a detailed report with relevant information for its management and follow-up.

Do you have a service SLA?

90% of our incoming calls are answered within 60 seconds.

How do you know the particularities of each client?

Knowing all the particularities of each client is an impossible task. Therefore, we provide an intranet developed especially for this purpose at no cost or, if you prefer, we can consult the customer’s profile in your system or GDS. In this powerful tool, we create a profile of each customer containing relevant information for a service at the same level they receive during business hours.

Some information that can be entered is:

Form of payment
Commercial agreements
travelers preferences
preferred suppliers
General customer details
Among others

What service channels are available?

  • Telephone
  • Email (
  • Whatsapp
  • Travel management systems (Concur, Get There, etc)

Are calls recorded?

Yea! All calls are recorded for up to 90 days.

When serving my clients, will my clients know about America BPO?

No! We will not appear at any time for your customers or suppliers. We wear the shirt and we will always relate on behalf of your company. Our service is entirely Whitelabel.

America BPO - Your great friend outside of business hours

Bespoke reports

Each travel agency is unique. Therefore, we customize each service report to meet the needs of each client. For each occurrence, we send a detailed case report.

Customized service

Together with your company, we will develop a service script for each type of occurrence in the same standards that you already use during business hours.

SLA 60 seconds

We don’t like to wait and I think our customers don’t either. That’s why 90% of our calls are answered within 60 seconds.

Increase your sales

We improve the customer experience with fast and accurate information.

24x7 with friendly support

We are always here, so you can rest easy when your phone rings at dawn with a passenger in trouble.

Bilingual service

Here our customers have no communication problems with our team. We can serve you in several languages, check it out!

Why choose America BPO?

No deployment fee

Simple and easy with the help of our team to implement.

Cancellation without fines - Risk Free!

Our customers stay with us because they like our service and not because of penalties that prevent cancellation.

Ultra fast service

We really appreciate the service time. Our customers don’t spend more than 60 seconds on hold on the phone.

Service your way

We adapt to the script and procedures that your company uses during business hours, maintaining the same standard without any impact on the customer.

Some systems and vendors we have skills

outsourcing travel services

Know how it works

Our contract has no penalties and no small letters.
Definition of service
We will set up a service script that will be triggered for each type of occurrence.
Specialist training
Once we have the scripts defined and approved by your company. Our team undergoes an immersion into your company's processes.
Let's make the magic happen
All ready! We will run our service and send you a detailed report for each service.