Welcome to the evolution in service for Travel Agency
Discover the ideal emergency service solution for travel agencies and travel management companies.
Taking care of demands outside emergency hours is not an easy task. America BPO offers resources to increase your sales while reducing costs. Since 2013, we have helped travel agencies to perform better through the best service and enchantment experience, following all your company’s procedures and guidelines.
Travelers need security in knowing that their travel agency will be there when they need it. Unforeseen events don’t have time to happen, serve your customer outside business hours and increase your customer network.
Leaving an employee with their cell phone in hand after work hours can be a risk for your company. Outsource with America BPO and sleep peacefully, risk-free.
We value customer delight
America BPO prides itself on providing end-to-end customer service while our competitors worry about opening incident reports.
With a friendly and trained staff, we are ready to help with issues ranging from quotations to issuing vouchers.
Our team is bilingual and has a first call SLA of no more than 60 seconds. Fast isn’t it?
Together with our customers, we create a service script for each occasion. Below are some types of incidents that we can help with:
Some customers we love
Still have questions?
How does outsourcing to travel agencies work?
It’s simpler than you might think! We create a service script according to the guidelines of your Travel Agency and we follow it to the letter as if we were a collaborator who normally works with you.
Is outsourcing my service safe?
Since 2013, we have helped companies like yours in several countries to boost their business and achieve better results. We maintain a contract with all our customers with our responsibilities and due confidentiality. Here you and your customers are treated with affection, as if they were our own customers (and in fact they are!)
What is the standard of service?
We have the possibility of a high level of customization. For each customer, a service script is created that must be approved by all those involved before the start of operations.
What is the implementation timeline?
It depends on the complexity of your service and the release of access to your systems and suppliers. On average it takes no more than 7 business days.
Which phone will my customer call?
Each travel agency has a unique phone number. This way we can identify your customers on each call and maintain a high level of service without our company being disclosed to your customer.
Your customer can call us on this exclusive phone or call the number he is used to calling during business hours and the call will be automatically transferred to us in emergency hours.
Do you send a report of each service?
Yea! For each occurrence we will send a detailed report with relevant information for its management and follow-up.
Do you have a service SLA?
90% of our incoming calls are answered within 60 seconds.
How do you know the particularities of each client?
Knowing all the particularities of each client is an impossible task. Therefore, we provide an intranet developed especially for this purpose at no cost or, if you prefer, we can consult the customer’s profile in your system or GDS. In this powerful tool, we create a profile of each customer containing relevant information for a service at the same level they receive during business hours.
Some information that can be entered is:
Approvers
Form of payment
Commercial agreements
travelers preferences
preferred suppliers
General customer details
Among others
What service channels are available?
- Telephone
- Email (@yourdomain.com)
- Travel management systems (Concur, Get There, etc)
Are calls recorded?
Yea! All calls are recorded for up to 90 days.
When serving my clients, will my clients know about America BPO?
No! We will not appear at any time for your customers or suppliers. We wear the shirt and we will always relate on behalf of your company. Our service is entirely Whitelabel.
America BPO - Your great friend outside of business hours
Bespoke reports
Each travel agency is unique. Therefore, we customize each service report to meet the needs of each client. For each occurrence, we send a detailed case report.
Customized service
Together with your company, we will develop a service script for each type of occurrence in the same standards that you already use during business hours.
SLA 60 seconds
We don’t like to wait and I think our customers don’t either. That’s why 90% of our calls are answered within 60 seconds.
Increase your sales
We improve the customer experience with fast and accurate information.
24x7 with friendly support
We are always here, so you can rest easy when your phone rings at dawn with a passenger in trouble.
Bilingual service
Here our customers have no communication problems with our team. We can serve you in several languages, check it out!
Why choose America BPO?
Some systems and vendors we have skills
Hiring
Definition of service
Specialist training
