Property Management

gerenciamento de propriedades

Welcome to the evolution in service for Vacation Property Management

Discover the ideal emergency service solution for Property Management Companies.

Managing vacation houses and apartments is not an easy task. America BPO offers resources to increase bookings while reducing costs. Since 2013 we have helped companies from the most diverse segments of tourism to perform better through the best service and enchantment experience.


Rating increase

We know that our clients’ Ratings on the main platforms impact sales. Our customers have a significant increase in reviews with positive ratings.


Service without waiting

If the client calls us in an emergency situation, we cannot let him “listening to music” on the phone. Here our first service is done in up to 60 seconds.

We love our customers!

We value customer delight

America BPO prides itself on providing end-to-end customer service while our competitors worry about opening incident reports.

With a friendly and trained staff, we are ready to help with problems ranging from difficult access to the house or condominium or a serious leak at dawn.

Our team is bilingual and has a first call SLA of no more than 60 seconds. Fast isn’t it?


Together with our customers, we create a service script for each occasion. Below are some types of problems that generate a bad guest experience and we can help:

  • Problems accessing the house or condominium
  • Air conditioning problems
  • No emergency support
  • Leakage problems
  • Electricity problems
  • Internet problems
  • Problems with equipment in the house

Some customers we love

Still have questions?

How does outsourcing to property managers work?

It’s simpler than you might think! We create a service script according to the guidelines of your Property Management Company and we follow it to the letter as if we were a collaborator who works normally with you.

Is outsourcing my service safe?

Since 2013, we have helped companies like yours in several countries to boost their business and achieve better results. We maintain a contract with all our customers with our responsibilities and due confidentiality. Here you and your customers are treated with affection, as if they were our own customers (and in fact they are!)

What is the service standard?

We have the possibility of a high level of customization. For each customer, a service script is created that must be approved by all those involved before the start of operations.

What is the implementation timeline?

It depends on the complexity of your service and the release of access to your systems. On average it takes no more than 7 business days.

How much does this service cost?

We have several plans that suit your company’s profile, where each service costs from USD 10.00. Get in touch right now and discover the most suitable solution for your business.

America BPO - Your best friend outside of business hours

Bespoke reports

Each Property Management Company is unique. Therefore, we customize each service report to meet the needs of each client. For each occurrence, we send a detailed case report.

Customized Customer Care

Together with your company, we will develop a service script for each type of occurrence in the same standards that you already use during business hours.

SLA 60 seconds

We don’t like to wait and I think our customers don’t either. That’s why 90% of our calls are answered within 60 seconds.

Boost your sales

We improve the customer experience so that they have memorable stays in their homes. As a result, the rating increases and so does sales. 😀

24x7 with friendly support

We are always here, you can rest easy when the phone rings at dawn with problems with the guest.

Bilingual service

Here the guest has no communication problems with our team. We can serve you in several languages, check it out!

Increase your rating on major platforms and sites

Why choose America BPO?

No deployment fee

Simple and easy with the help of our team to implement.

No cancelations Fees. Risk Free!

Our customers stay with us because they like our service and not because of penalties that prevent cancellation.

Ultra fast service

We really appreciate the service time. Our customers don’t spend more than 60 seconds on hold on the phone.

Service your way

We adapt to the script and procedures that your company uses during business hours, maintaining the same standard without any impact on the customer.


How it works

Our contract has no penalties and no small letters.
Definition of service
We will set up a service script that will be triggered for each type of occurrence.
Specialist training
Once we have the scripts defined and approved by your company. Our team undergoes an immersion into your company's processes.
Let's make the magic happen
All ready! We will run our service and send you a detailed report for each service.