America BPO is our longtime partner, the on-duty service is one of the most sensitive sectors because the customer always calls during non-business hours and with urgent problems, if the service is not effective, this puts the entire agency relationship at risk. However, we see the department as an extension of our service, always concerned with serving in an agile, assertive and empathetic way. I highly recommend their work.
Welcome to the evolution in service for Vacation Property Management
Discover the ideal emergency service solution for Property Management Companies.
Managing vacation houses and apartments is not an easy task. America BPO offers resources to increase bookings while reducing costs. Since 2013 we have helped companies from the most diverse segments of tourism to perform better through the best service and enchantment experience.
We know that our clients’ Ratings on the main platforms impact sales. Our customers have a significant increase in reviews with positive ratings.
If the client calls us in an emergency situation, we cannot let him “listening to music” on the phone. Here our first service is done in up to 60 seconds.
We love our customers!
We value customer delight
America BPO prides itself on providing end-to-end customer service while our competitors worry about opening incident reports.
With a friendly and trained staff, we are ready to help with problems ranging from difficult access to the house or condominium or a serious leak at dawn.
Our team is bilingual and has a first call SLA of no more than 60 seconds. Fast isn’t it?
Together with our customers, we create a service script for each occasion. Below are some types of problems that generate a bad guest experience and we can help:
Some customers we love
The empathy and customization of America BPO's emergency travel assistance is similar to what we offer our clients. When we adopted this company's on-call service, the feeling for the traveler was that of service continuity, the same language, the same attention that we give during business hours is passed on by the team in the on-duty service.
Daniel Schaurich de Oliveira
America BPO / Uniglobe is a partner that works in a highly strategic and sensitive department that is our emergency call, always with great commitment and efficiency. We hope this partnership will last.
Diego Lemos
Very gratifying to see the satisfaction of our customers. We know how difficult it is to deal with emergency situations and having the customer satisfied is all good! We thank you for the dedication and support that Uniglobe / America BPO has been providing daily!
Sandra Silva
Still have questions?
How does outsourcing to property managers work?
It’s simpler than you might think! We create a service script according to the guidelines of your Property Management Company and we follow it to the letter as if we were a collaborator who works normally with you.
Is outsourcing my service safe?
Since 2013, we have helped companies like yours in several countries to boost their business and achieve better results. We maintain a contract with all our customers with our responsibilities and due confidentiality. Here you and your customers are treated with affection, as if they were our own customers (and in fact they are!)
What is the service standard?
We have the possibility of a high level of customization. For each customer, a service script is created that must be approved by all those involved before the start of operations.
What is the implementation timeline?
It depends on the complexity of your service and the release of access to your systems. On average it takes no more than 7 business days.
How much does this service cost?
We have several plans that suit your company’s profile, where each service costs from USD 10.00. Get in touch right now and discover the most suitable solution for your business.
America BPO - Your best friend outside of business hours
Bespoke reports
Each Property Management Company is unique. Therefore, we customize each service report to meet the needs of each client. For each occurrence, we send a detailed case report.
Customized Customer Care
Together with your company, we will develop a service script for each type of occurrence in the same standards that you already use during business hours.
SLA 60 seconds
We don’t like to wait and I think our customers don’t either. That’s why 90% of our calls are answered within 60 seconds.
Boost your sales
We improve the customer experience so that they have memorable stays in their homes. As a result, the rating increases and so does sales. 😀
24x7 with friendly support
We are always here, you can rest easy when the phone rings at dawn with problems with the guest.
Bilingual service
Here the guest has no communication problems with our team. We can serve you in several languages, check it out!
Increase your rating on major platforms and sites
Why choose America BPO?
Hiring
Our contract has no penalties and no small letters.
Definition of service
We will set up a service script that will be triggered for each type of occurrence.
Specialist training
Once we have the scripts defined and approved by your company. Our team undergoes an immersion into your company's processes.
Let's make the magic happen
All ready! We will run our service and send you a detailed report for each service.