Outsourcing Travel Services

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    ABOUT US

    Your culture is our culture

    Since 2013, we have been working with the extension of services and service with excellence in companies of the most diverse types, such as: property managers, travel agencies, consolidators, operators, car rental companies and hotels.

    Attendance

    Each call is directed to our team that performs the service within the standards and guidelines of your company.

    Your brand, your business

    America BPO performs all procedures with customers and suppliers always on behalf of your company, maintaining efficiency, security and reliability.

    Customized reports

    For each service performed for your company, customized and detailed reports will be generated.
    terceirização de serviços de viagens

    OUTSOURCING SERVICES FOR THE TRAVEL INDUSTRY

    Worry Free outside business hours

    Rescue Line

    Tour Operator

    Solutions such as out-of-hours service for issues, rescheduling, general questions, unforeseen events, check-in, quotes and much more.

    Saiba Mais
    Rescue Line

    Car Rental Company

    Unforeseen events happen without prior notice. Having a 24-hour service shows professionalism and conveys security to the customer at the time of sale.

    Saiba Mais
    Rescue Line

    Travel Agency

    Solutions such as out-of-hours service for issues, rescheduling, general questions, unforeseen events, check-in, quotes and much more.

    Saiba Mais

    Since 2013 with customers in several countries

    ABOUT US

    We have the best solutions to boost your business.

    Mission

    To be the most trusted company to take care of our customers’ customers with innovative and smart initiatives.

    Vision

    Customize processes simply and efficiently and without blah blah blah. To be a true partner delivering the best solutions consistently to exceed our customers’ expectations.

    Values

    We consider ourselves part of your team. at America BPO we put on the real shirt and head in with the same goals as our customers.

    OUTSOURCING SERVICES FOR THE TRAVEL INDUSTRY

    We help our customers to perform better

    We know the pain of each segment, that’s why we wear the shirt and strive to deliver the same quality that is delivered during business hours by your company. America BPO is the partner your company needs to make your weekends worry-free and earning more.

    Calls answered within up to 60 seconds 90%
    Increase in customers 97%
    Reduction of operating costs 65%

    TESTIMONIAL

    What do our customers say about us?

    America BPO is our longtime partner, the on-duty service is one of the most sensitive sectors because the customer always calls during non-business hours and with urgent problems, if the service is not effective, this puts the entire agency relationship at risk. However, we see the department as an extension of our service, always concerned with serving in an agile, assertive and empathetic way. I highly recommend their work.

    Fabio Antununcio

    Director at AZ Stabia (Since 2016)
    The empathy and customization of America BPO's emergency travel assistance is similar to what we offer our clients. When we adopted this company's on-call service, the feeling for the traveler was that of service continuity, the same language, the same attention that we give during business hours is passed on by the team in the on-duty service.

    Daniel Schaurich de Oliveira

    Diretor na A1 Viagens (since 2018)
    America BPO / Uniglobe is a partner that works in a highly strategic and sensitive department that is our emergency call, always with great commitment and efficiency. We hope this partnership will last.

    Diego Lemos

    CSO na Evotur
    Very gratifying to see the satisfaction of our customers. We know how difficult it is to deal with emergency situations and having the customer satisfied is all good! We thank you for the dedication and support that Uniglobe / America BPO has been providing daily!

    Sandra Silva

    COO at Interep (since 2021)
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